GALULU Cancellation & Rescheduling Policy

Cancellation fees

• 8 days or more before your session: free (full refund)
• From 7 days to 48 hours before: 50% of the booking price
• Within 48 hours, or no-show: 100% (no refund)

Rescheduling

• Up to 48 hours before your session, you may reschedule once free of charge, subject to availability.
• Within 48 hours, you may still move your booking to an available slot once, for a change fee of 50% of the booking price.

Weather

• Light rain: your session goes ahead as planned.
• Severe weather (typhoon, heavy rain): we switch the photoshoot to indoor locations at the same price. We will let you know by 5 pm the day before.

Transport disruption

If public transport stops due to a typhoon, heavy snow or similar and we decide the session cannot go ahead, there is no cancellation fee (full refund). We can also offer you another date if you wish.

Cancellation by GALULU (staff illness, etc.)

Full refund, and we will offer you an alternative date with priority.

Late arrival

We can wait up to 15 minutes. After that, your session will be shortened accordingly (no refund). If you are more than 30 minutes late without contacting us, the booking is treated as a no-show.

Refund timing

Refunds are made to the credit card used for your booking. We process your refund promptly after confirming your cancellation. Depending on your card issuer, it may take from a few days up to 1–2 months to appear on your statement.