Terms of Service

These Terms of Service explain the rules for booking and taking part in the GALULU Heisei GAL Experience in Tokyo, and for using our website, galulu.com. Please read them, together with our Cancellation & Rescheduling Policy, before you book.

Effective date: October 6, 2026

About these Terms

These Terms of Service (“Terms”) apply from October 6, 2026. They form an agreement between you and GALULU and apply when you book or take part in the Heisei GAL Experience and when you use galulu.com. By making a booking, you agree to these Terms.

Our Cancellation & Rescheduling Policy forms part of these Terms. If these Terms and that Policy ever differ on cancellations, rescheduling, weather, transport disruption, late arrival or refunds, the Cancellation & Rescheduling Policy applies. Our Privacy Policy explains how we handle personal information, and our Cookies Policy explains our website's approach to cookies and similar technologies.

Nothing in these Terms takes away any rights you have as a consumer that cannot be excluded or limited by contract, including your rights under Japan's Consumer Contract Act.

Who we are

GALULU is operated by ROVE LLC (合同会社ROVE) (“GALULU”, “we”, “us”). Address: 3-11-39-6 Mure, Mitaka-shi, Tokyo 181-0002, Japan. Representative: Saki Hoshi (星 紗季), Representative Member.

You can reach us using the details in “Contact us” at the end of these Terms.

The Heisei GAL Experience

The Heisei GAL Experience is a Heisei-era GAL (gyaru) fashion makeover experience in Tokyo. We run it in Shinjuku, Tokyo.

For guest privacy and smooth operation, the exact meeting location will be provided to confirmed guests after booking.

Our plans and prices are shown in the Plans & Pricing section of our website. The plan description shown when you book, including what the plan includes and how long the session takes, applies to your booking.

We may vary small details of how we deliver your plan, such as the specific products or styling items we use, as long as the plan you booked stays substantially the same. Apart from the situations covered by the Cancellation & Rescheduling Policy (such as moving a photoshoot indoors in severe weather), if we need to make a significant change to your booking, we will tell you in advance and you may cancel free of charge with a full refund.

Who can book

Guests must be at least 16 years old on the day of the session.

If you are under 18, you need the consent of a parent or legal guardian to book and take part. Guests under 18 must be accompanied by a parent or legal guardian.

If you book a DUO, TRIO or QUAD PLAN, or otherwise book for other people, you confirm that each guest has agreed to you booking for them and to these Terms. You also agree to share the booking details, the meeting location and the Cancellation & Rescheduling Policy with them. The number of guests must match the plan you book.

Booking, prices and payment

Bookings are made online through RESERVA, a Japanese online reservation service, using the booking page linked from our website. RESERVA's own terms and privacy policy apply to your use of the RESERVA service.

All bookings are prepaid online at the time of reservation. Payment is made by credit card (Visa, Mastercard, JCB, American Express or Diners Club).

You enter your card details when you request a booking. Your booking is confirmed, and our agreement for the booked plan is formed, when we approve it (we reply within 24 hours) and you receive a confirmation email from RESERVA. If we cannot accept your request, you will not be charged. Please check the date, time, plan and number of guests, and contact us straight away if anything is wrong.

Prices are shown in Japanese yen in the Plans & Pricing section of our website and on the booking page. All prices include tax and are totals per booking, not per person. The price shown when you book is the price you pay. Later price changes do not affect confirmed bookings.

Apart from fees under the Cancellation & Rescheduling Policy and the charges for lost or damaged items described in “During your session”, we will not charge you anything beyond your plan price unless you agree in advance. Your card issuer may charge currency conversion or foreign transaction fees. These are set by your card issuer, not by GALULU.

Cancellations, rescheduling and refunds

Cancellations, rescheduling and refunds follow our Cancellation & Rescheduling Policy. In summary:

  • 8 days or more before your session: free cancellation (full refund).
  • From 7 days to 48 hours before: a cancellation fee of 50% of the booking price.
  • Within 48 hours, or no-show: a cancellation fee of 100% of the booking price (no refund).
  • Up to 48 hours before your session, you may reschedule once free of charge, subject to availability.
  • Within 48 hours, you may still move your booking to an available slot once, for a change fee of 50% of the booking price.

How to cancel or reschedule: up to 8 days before your session, you can cancel through your RESERVA booking confirmation. From 7 days before, or to reschedule, please email info@galulu.com.

Refunds are made to the credit card used for your booking. We process your refund promptly after confirming your cancellation. Depending on your card issuer, it may take from a few days up to 1–2 months to appear on your statement. Because prices are in Japanese yen, the amount shown in your own currency may differ from the original charge due to exchange rates.

Weather, transport disruption and cancellations by GALULU

  • Light rain: your session goes ahead as planned.
  • Severe weather (typhoon, heavy rain): we switch the photoshoot to indoor locations at the same price. We will let you know by 5 pm the day before.
  • Transport disruption: if public transport stops due to a typhoon, heavy snow or similar and we decide the session cannot go ahead, there is no cancellation fee (full refund). We can also offer you another date if you wish.
  • Cancellation by GALULU (staff illness, etc.): full refund, and we will offer you an alternative date with priority.

We will contact you using the details you gave when booking. Full details are in the Cancellation & Rescheduling Policy.

Your health and safety

Your makeover may involve makeup, wigs and related products, which can occasionally cause skin reactions or discomfort. Before your session, please tell us (when booking or by contacting us) about anything that could affect your safety, such as:

  • allergies or past reactions to cosmetics, wig caps, fragrances or adhesives
  • sensitive skin, skin or scalp conditions, or recent cosmetic or skin treatments
  • eye conditions, or whether you wear contact lenses
  • any other health condition, injury or access need we should know about

Some of this information is sensitive. If you choose to share it, we will use it, with your consent, only to look after you during your experience, as explained in our Privacy Policy.

If our staff reasonably believe that a product or step could harm you, we may skip or change it. Please tell staff straight away if you feel any discomfort, itching, stinging or pain, and we will stop or adjust that step. If you have a reaction after your session, please seek medical advice if needed and let us know.

During your session

  • Please arrive on time at the meeting location. We can wait up to 15 minutes. After that, your session will be shortened accordingly (no refund). If you are more than 30 minutes late without contacting us, the booking is treated as a no-show.
  • Please follow our staff's reasonable instructions for your safety and the safety of others.
  • Please treat staff and other guests with respect, and do not arrive under the influence of alcohol or drugs.
  • Please do not photograph or film other guests or staff without their permission.

If a guest's behaviour is dangerous, abusive or seriously disruptive, we may end the session for that guest. Where it is safe to do so, we will give a warning first. No refund will be given.

Borrowed items: if we lend you clothing, accessories or other items during your session, please take reasonable care of them and return them before you leave. Normal wear and tear, including ordinary makeup marks, is not charged. If an item is lost or damaged, we will charge 50% of its original retail price. We will explain any charge to you before asking you to pay.

Photos and image rights

Photos from your plan: if your plan includes a photoshoot (such as the MAKEOVER + PHOTOSHOOT PLAN), you will receive original photos within about 1 week, and retouched photos within about 2 weeks after you choose them, sent as a Google Drive download link by email. We keep your photos for 30 days after delivery, so please save your own copies once you receive them.

Your use of your photos: copyright in photos taken as part of your plan belongs to ROVE LLC. You may freely keep, print, share and post your photos for personal, non-commercial purposes, including on your own social media. If you would like to use them commercially, please ask us first.

Our use of your photos: at your session, you can choose on the consent form whether we may use your photos on our website, social media and advertising. We will only use photos or videos in which you can be identified on our website, social media or other promotional materials if you have given us your separate, explicit consent. Saying no will not affect your experience in any way. For guests under 18, we also need the consent of a parent or legal guardian.

You can withdraw your consent at any time by contacting us. We will then stop any new use and remove the content from our website and our own social media accounts as soon as reasonably possible. We may not be able to remove copies that others have already shared.

Your belongings

You can leave your bags at the studio during your session. Please keep your passport and valuables with you.

We are responsible under applicable law for loss of or damage to your belongings caused by our fault. We are also responsible for loss of or damage to items our staff accept from you for safekeeping while they are in our care.

Please check you have everything before you leave. If you leave something behind, contact us as soon as possible and we will do our best to help you get it back.

Our liability

We will provide the experience with reasonable care and skill. We are responsible under applicable law for damage you suffer because we breach these Terms or because of our intentional act or negligence.

Nothing in these Terms excludes or limits our liability for damage caused by our intentional act or gross negligence, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law, including under the Consumer Contract Act.

We do not have to pay compensation for delays or cancellations caused by events outside our reasonable control, such as natural disasters, severe weather or public transport stoppages. This does not affect your rights under the Cancellation & Rescheduling Policy, including a full refund when we cancel your session, or when public transport stops and we decide the session cannot go ahead.

You are responsible under applicable law for damage you cause to GALULU, our staff or other guests through your intentional act or negligence.

Our website

galulu.com gives information about GALULU and the Heisei GAL Experience. We work to keep it accurate and up to date, but details can change. For your booking, the plan details and price shown when you booked apply.

The text, logos, photos, graphics and design on galulu.com are owned by GALULU or used with the permission of their owners. You are welcome to view the site and share links to it. Please do not reproduce, modify or use its content for commercial purposes without our written permission, except as allowed by law.

Our website may link to other services, such as the RESERVA booking page and our Instagram and TikTok accounts (@galulu.tokyo). When you follow these links, those services' own terms, privacy policies and cookie policies apply. We are not responsible for the content or practices of those services. How we handle the booking information we receive through RESERVA is explained in our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our experience, our booking system or the law. We will publish the updated Terms on this page with a new effective date.

The Terms in effect when you made your booking apply to that booking. We will apply a later change to an existing booking only if it is in your favour or you agree to it.

If we publish these Terms in other languages and a translation differs from the original, the English version applies.

Governing law and disputes

These Terms and your booking are governed by the laws of Japan.

If something goes wrong, please contact us first. Most issues can be solved quickly and informally, and we will do our best to find a fair solution.

If a dispute cannot be resolved between us, the Tokyo District Court will have jurisdiction as the court of first instance. This does not take away any right you have under mandatory law to bring a claim in another court, or any protection you have under mandatory consumer protection laws that apply to you.

Contact us

If you have questions about these Terms or your booking, please contact us:

To help us find your booking quickly, please include your name and session date.

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